Effective Date: [Insert Date]
At MM KING FABRICS, we take pride in the quality of our products and strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, our Return Policy outlines the process and conditions for returning products.
1. Returns Eligibility
- Timeframe for Returns: We accept returns within [Insert Number] days from the date of delivery.
- Condition of Products: To be eligible for a return, the fabric must be unused, unwashed, and in its original condition with all tags and packaging intact.
- Non-returnable Items: Custom or personalized fabrics, sale items, or any items that have been altered (e.g., cut or resized) cannot be returned unless they arrive damaged or defective.
2. How to Return Products
To initiate a return, please follow these steps:
- Contact Us: Email us at info@mmkingfabrics.com or call us at +91 9666 287092 with your order number and reason for return.
- Return Authorization: Once your return request is received, our customer service team will send you a Return Authorization (RA) and detailed instructions on how to return the product.
- Packaging: Pack the product securely in the original packaging or a suitable alternative to prevent damage during return shipping.
- Return Shipping: You are responsible for the return shipping cost unless the item is defective or damaged upon receipt.
3. Damaged or Defective Items
If you receive an item that is defective or damaged, please contact us immediately at info@mmkingfabrics.com within [Insert Number] days of receiving the product. We will arrange for a free return and exchange or refund as per your preference.
4. Refunds
Once your return is processed and approved, we will issue a refund to the original payment method. Please note that it may take 5-10 business days for the refund to be reflected in your account, depending on your payment provider.
5. Exchange Policy
We currently do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired product.
6. Shipping Costs
- Return Shipping: You are responsible for return shipping costs unless the item is defective or incorrect.
- Original Shipping Costs: Shipping charges for the original order are non-refundable.
7. Contact Information
If you have any questions regarding returns or need assistance with the process, please reach out to us at:
- Email: info@mmkingfabrics.com
- Phone: +91 9666 287092
- Address: Shop No:12,15 & 17, Opposite: Lift Ground Floor, M.M.Centre, Madina Building, Pathergatti Rd, Madina, Rikab Gunj, Pathergatti, Hyderabad, Telangana 500002, India